Privacy Policy

01 Information We Collect

We may collect and process the following types of personal data:

• Personally Identifiable Information: Name, email address, phone number, mailing address, property address, and any other information you voluntarily provide.
• Property and Service Information: Information about your home and energy use that you provide or authorize us to obtain, such as your utility provider, monthly electricity costs, roof and shading conditions, and homeownership status.
• Usage Data: Information about how you interact with our website, including IP address, browser type, time zone settings, and usage statistics.
• Transaction Data: Payment details and other information you provide to process payments for our services.

02 How We Use Your Information

We may use your personal information for the following purposes:

• To provide and maintain our website and services.
• To respond to your inquiries, provide customer support, and communicate with you.
• To assess whether your property is suitable for the services you have requested, and to prepare a proposal.
• To send SMS, emails, or phone communications (with your consent).
• To process transactions and manage your account.
• To improve our website and tailor your user experience.
• To comply with legal obligations and resolve any disputes.

03 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies, but this may limit your access to certain features of the website.

04 How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With our installation and financing partners, for the purpose of preparing, delivering, and servicing the offering you requested.
• With service providers and vendors who assist in delivering our services.
• As required by law, regulation, or legal process.
• To protect the rights, privacy, and safety of our company, customers, or others.

05 Data Security

We use appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or disclosure, and we handle and dispose of personal information in accordance with the Illinois Personal Information Protection Act. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

06 Your Data Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request the deletion of your data, subject to legal and contractual obligations.
• Object to the processing of your personal data.

To exercise any of these rights, contact us at info@goeverlume.com.

07 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

08 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review their privacy policies before providing any personal information.

09 Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from minors, we will take steps to delete such information.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after such changes constitutes your acknowledgment and acceptance of the changes.

11 Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at: info@goeverlume.com.

12 SMS Opt-In and Consent

You may opt in to receive SMS communications from EverLume through either of the following:

• On our website. By submitting your contact details through our contact or consultation form, where you confirm that you accept the Privacy Policy and Terms of Service of EverLume, and consent to receive SMS notifications, appointment reminders, alerts, occasional promotional communications, and other relevant information related to the services you have requested.
• Through a lead form on a social media platform. By submitting your contact details through an EverLume advertisement, where the form discloses that EverLume and its installation partner may contact you by phone, text, and email about your home energy options, including by automated means, and that consent is not a condition of purchase.

SMS consent is used solely for the purposes described above and in accordance with applicable A2P (Application-to-Person) messaging regulations. You may withdraw consent at any time by replying STOP.

13 Mobile Information Sharing Statement

EverLume does not sell, rent, or share customers' phone numbers or mobile information with third parties for marketing or promotional purposes. Mobile information is used exclusively to provide services and communications requested by the customer, unless disclosure is required by law.